HOW WE HELP SERVICE PROVIDERS

Having been intimately involved in every aspect of the IT Outsourcing and Professional Services process, we have a unique perspective and knowledge base to draw upon to assist IT Service providers to audit and remediate accounts. We take into account the unique aspects of the specific stage the account is in from Sales, Start-up, Run or Renewal. 

 

In particular, we work closely with your account and project team(s) to perform a thorough deal assurance review to assist service providers to improve their performance of service delivery, operational efficiency, contract execution and improve profitability through the implementation of governance and assurance processes via a methodical and strategic approach.

 

We help service providers:

1. Drive improved account margins and/or reduce revenue leakage

2. Identify systemic issues across accounts or projects which can be resolved centrally

3. Understand risks and develop appropriate mitigation plans

4. Provide a formal process and framework of documenting issues and ongoing review of progress of actions

5. Develop commercial strategies to resolve issues, and if requested, act on behalf of the service provider to negotiate improved outcomes

 

Our methodology looks at this through three fundamental dimensions:

• What does the contract say and who knows what is says?

• What is actually being delivered and do those deliverables still meet the business needs of the client?

• What is the client paying for and how does it relate to what is in the contract and what is being delivered?

 

We use our extensive experience and knowhow gained through selling, negotiating, managing and delivering the full range of IT services across a broad range of contract sizes.  This gives us deep insight into the types of issues that typically exist in delivering IT contracts. We have a well-defined methodology for reviewing/auditing accounts to find poor delivery and/or financial performance and then assist to put in place appropriate governance, risk mitigation and other remediation processes.

 

In particular, we look at the following key high level areas:

• Sales & Business Development

• Labour & Resource Management

• Service & Delivery Operational Excellence

• Project Management Performance

• Billing

• Contract

• Financial

• Governance

 

Give us a call or send an email and we will be happy to discuss your needs so that we can utilise our expertise to tailor a solution that provides you with the business benefits you are looking for.